DELIVERY / SHIPPING POLICY
Upon receipt of an online order, items will be processed and delivered to your school (free of charge) by the Surridge Sport ME team within 10 working days.
Please note that if you are ordering from out with the UAE, delivery time may take up to 20 working days. International orders will be delivered by courier to your place of residence, and courier charges will be payable by the customer upon delivery.
Multiple Shipment/ Orders / Bookings
Please note that multiple orders may result in multiple postings to the cardholder’s monthly statement.
EXCHANGE & REFUND POLICY
RETURN AND EXCHANGE
Items for exchange must be returned within 5 working days of collection, and can only be exchanged for the same product in a different size.
Returned items must be returned in ‘as new’ condition (tag-on and in bag). Items not in ‘as-new’ condition will not be accepted for return.
Please return items to the school main reception including a copy of the Surridge Sport Returns Form with your returns.
During school holidays exchanges will take place in our JLT (Office 2104, Cluster X2) office.
Refunds will take up to 10 working days to show on your statement. If you require items urgently, please return items for refund and reorder.
You will be notified when your order is ready for delivery / collection or refund has been made.
Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.
Please email firstname.lastname@example.org or call +971 43 686 510 if you require further information.
All Star Apparel DMCC, 2104 X2 JLT, Dubai, UAE. PO Box 87954